REFUND POLICY

REFUND POLICY — MASTER PRO

1. Overview

This Global Refund Policy applies to all purchases made on the website operated by MASTER PRO, a brand managed by IZZAT GLOBAL COMPANY, LLC.

Our mission is to provide a safe, transparent, and fair shopping experience while complying with internationally recognized consumer protection regulations, including:

  • FTC Guidelines (United States)

  • EU Consumer Rights Directive (Europe)

  • Consumer Rights Act (United Kingdom)

  • LGPD (Brazil)

  • CCPA/CPRA (California)

  • PDPL (UAE / Saudi Arabia)

  • E-commerce regulations applicable in your region

This policy is standardized across all MASTER PRO stores worldwide.

2. Eligibility for Refunds

2.1 Unused & Unopened Items

MASTER PRO accepts refund requests when:

  • the product is unused,

  • unopened,

  • in its original packaging,

  • and the request is made within 14 days after delivery.

If local consumer laws provide additional rights, they will be respected.

2.2 Defective or Damaged Products

If an item arrives defective or damaged, MASTER PRO will offer:

  • a replacement, or

  • a full refund,

at no additional cost.

Photo or video evidence is required for internal quality control.

3. Non-Refundable Situations

For safety, hygiene, and global compliance reasons, refunds cannot be issued if:

  • the package has been opened,

  • the product has been used, tested, or applied,

  • the item shows signs of wear, tampering, or misuse,

  • the customer refuses delivery without valid justification,

  • the product is returned without prior approval from MASTER PRO.

Used cosmetic or personal-care items cannot be refunded due to international hygiene regulations (EU, FDA, ANVISA, GCC).

4. Order Cancellation

4.1 Before Fulfillment

Orders may be canceled within 12 hours of purchase, as long as they have not yet been processed or shipped.

4.2 After Fulfillment

Once a tracking number has been issued or the package is in transit:

  • the order cannot be canceled,

  • however, a return request may be evaluated according to this policy.

5. Returns Process

To initiate a refund or replacement request, customers must:

  1. Contact MASTER PRO support:
    📧 help@izgcpayments.com

  2. Provide:

    • order number,

    • full name,

    • detailed description of the issue,

    • photos/videos (if applicable).

  3. Wait for approval before shipping any return.
    Unauthorized returns may be rejected.

MASTER PRO will send complete return-shipping instructions upon approval.

6. Shipping Costs for Returns

6.1 Defective or Damaged Items

MASTER PRO covers 100% of the shipping costs for replacements or returns due to defects or damage.

6.2 Other Reasons (Change of Mind, Incorrect Address, Buyer Error)

Return shipping costs are the responsibility of the customer.
Shipping fees paid at checkout are non-refundable.

7. Refund Method & Processing Time

Refunds are issued only to the original payment method, including:

  • Credit/Debit Cards

  • PayPal

  • Apple Pay / Google Pay

  • Klarna / Afterpay / Affirm

  • Shopify Payments (Stripe)

7.1 Processing Time

Once approved:

  • MASTER PRO processes refunds within 3–7 business days,

  • Banks and payment processors may require 5–15 additional business days to finalize the transaction.

8. Packages Lost in Transit

If a package is confirmed lost by the carrier:

MASTER PRO will offer:

  • a free replacement, or

  • a full refund,

depending on customer preference.

Carrier tracking data must confirm the loss.

9. Wrong Address or Delivery Issues

MASTER PRO is not responsible for:

  • incorrect addresses entered during checkout,

  • failure to receive the package due to customer absence,

  • unclaimed packages returned to sender.

In such cases:

  • reshipment may be offered (customer covers the cost),

  • refunds are not available.

10. Customs, Duties & Import Taxes

For international orders:

  • customers are responsible for all customs duties, taxes, and import fees required by their country.

Refusing to pay customs fees does not qualify for a refund.

11. Fraud Prevention & Abuse

MASTER PRO reserves the right to deny refunds in cases involving:

  • suspected policy abuse,

  • excessive or repeated refund claims,

  • fraudulent chargebacks,

  • misuse of return procedures.

Orders flagged by Shopify Fraud Protect, Stripe Radar, or PayPal Risk may require additional verification.

12. Exchanges

Exchanges are not available for:

  • opened or used products,

  • items returned without authorization,

  • items damaged due to misuse.

Exchanges are offered only for defective items.

13. Policy Updates

MASTER PRO may update this Refund Policy at any time to ensure compliance with global regulations.
The most recent version will always be available on this page.

14. Contact for Refunds & Returns

For all inquiries regarding refunds, returns, or replacements:

📧 help@izgcpayments.com
📞 +1 (786) 275-7758